Cavalier Challenge

Fight Attrition with 5 Weapons by the Professional Planning Forum

Even successful call centers happen to know their ‘hard times’. Thus, one of the most acute problems that are widely discussed in today’s customer support community is attrition. Sooner or later, each provider of call center services starts noticing the staff neglecting its usual tasks, the most talented employees seeking a new – more rewarding – job, and the constant flow of clients drying up. All in all, attrition may lead to serious consequences, and company’s managers should learn to overcome it.

The program developed by the Professional Planning Forum allows to fight attrition with such ’simple’ (but very important though) techniques as skills development, communication, promotion/progress, management style and work-life balance.